DISQUS

Andrew Chen (@andrew_chen): Freemium business model case study: AdultFriendFinder ARPU, churn, and conversion rates

  • Jof Arnold · 11 months ago
    Really interesting stats - thanks for sharing that with us. In particular, the advertising/SEM spend is enormous; this will be my new case study!
  • fnazeeri · 11 months ago
    I saw they filed and wondered what was in there...thx for sharing!

    I'm actually surprised at how poor the economics are. There is a preconceived notion that porn is a cash machine (which it may still be) but just not here.

    Lastly, and this might be old news, but isn't "freemium" a pricing strategy and not a business model? In this case, I'd describe their business model as member subscriptions and their pricing strategy is freemium. Same thing with Salesforce.com. Maybe it's just semantics, but calling freemium a business model seems to rebrand the "free trial" pricing strategy as something new when in fact it's been around since, well, there was commerce.
  • Andrew Chen · 11 months ago
    Probably just semantics, but I'll give my opinion nonetheless ;-)

    I think of Freemium as a business model because it has several implications beyond just pricing - it dictates how you try to acquire traffic, what the key metrics are that you track, how you design your product, etc. I think of it as in-between advertising-based models and subscription-based models, which are two clearly distinct business models.
  • Chris Lunt · 11 months ago
    How much do you think their ability to get these strong conversion numbers stems from the adult-nature of their content? Do you believe porn will outperform all other freemium models?
  • Andrew Chen · 11 months ago
    I don't think the conversion numbers are all that strong, actually - their overall rate from registered users to paying is 1%, whereas a lot of subscription services are several times that. Maybe you have other metrics you're thinking of though?
  • Chris Lunt · 11 months ago
    I find the fact that they can get 10% of their visitors to register impressive, but you're right, the 1% visitor to payer rate seems fairly standard.
  • Andrew Chen · 11 months ago
    My guess is that the reason they can get 10% to register is that all of their traffic is pre-qualified, paid traffic. So there's already some intent there, if you click on an ad or interact with an adult-themed affiliate site. It would likely be a lot less otherwise.
  • Eric K · 11 months ago
    Their $120 CPA payout (paid when affiliate drives a paying member) is the among highest I've ever seen. I find it very interesting that it -directly- drives 44% of all revenue. I would expect that the downstream is very effective as well because of all the brand recognition it creates.

    Payout information - http://tinyurl.com/8b9mlp
  • Andrew Chen · 11 months ago
    The fact that their CPA is $120 but their monthly revenue per subscriber is 20 months also tells you that their average customer lifecycle lasts more than 6 months. I've read that Netflix is closer to 11, which is always interesting to compare.
  • Eric K · 11 months ago
    Are you aware of any resource comparing company customer lifecycle lengths? It would be very interesting to break down total revenue per customer and average lifecycle by market and payment model to optimize revenue (individually maximizing paying users, payment lifecycle, and revenue per cycle).
  • Andrew Chen · 11 months ago
    There's very little data out there about this - I'm guessing that the Wall St. analyst firms or something like Harvard Business Review has covered this kind of info.
  • fnazeeri · 11 months ago
    Online dating sites generally see churn skyrocket after 3 months. Presumably these guys are doing better, but 2-3X better?
  • ryan · 11 months ago
    And hey they have been around since 1997
  • Andrew Chen · 11 months ago
    these guys are NOT a dating site ;-)

    These are basically for swingers and adult-services, which means there isn't the typical burnout of a dating site when you finally settle down with someone. People on AFF are likely to continue using the services over time, and settling down is about the last thing that audience wants to do ;-)
  • Andrew Chen · 11 months ago
    er, 20 months meaning $20/month
  • spanky · 11 months ago
    Interesting post, Andrew. Yes, all acquisition is via affiliates, except for adwords. If you look at affiliate payouts for FriendFinder, it's 100% of what FF makes. The strategy is to get the mainstream user in the door, and then introduce them to "the good stuff." The users converting to paid is low, but the LTV for them is pretty high. (I plan to look at this later - stated numbers seem low) I could go into more detail, but it might get me in trouble. :) But I can say that Andrew Conru, the founder, was obsessed w/ funnel metrics, and spent many, long nights coding the reporting for everything mentioned above...
  • chrisco · 11 months ago
    Looking forward to hearing/seeing your results, spanker. Thanks ;-)
  • curiouscat · 11 months ago
    spanker,

    What is the good stuff? Cams.com, etc? Are most people buying a multi month package - as i dont think the lifetime would be high on month to month renewals as the value prop of strict adult casual dating is low given their are not many real women on aff - mostly decoys.
  • Andrew Chen · 11 months ago
    they actually break out Cams.com separately in the S-1 and it doesn't look very impressive. Most of the money seems to be in the subscription side.
  • spanky · 11 months ago
    Cams comes from Legendary Lars Mapstead - he and Andrew merged their companies a few years ago. I'm surprised it isn't making much money - I know other large players in that sector, and they are making a killing.

    The good stuff I was referring to was adultfriendfinder - seeing a "nude" pic of someone who lives in your same town, after looking at "clothed" photos on friendfinder. Although there are probably ten men to every woman, there are actually a lot of legitimate woman who use the service, and not decoys as noted. Andrew actually worked hard to keep solicitors off the site. The geo-targeted banners use real people. Subscriptions average about three months. And a lot of couples belong to the service - swinging is HUGE on AFF - it was eye-opening, let me tell ya...
  • surfer · 10 months ago
    The geo-targeted banners may be using real people, but a lot of the real people aren't using their own pictures. Just about every time I see an AFF ad, one of the photos is of some attractive woman who was long ago plastered all over dozens of myspace profiles.

    I've no doubt that there is a legit business among swinging couples. Monogamy is by no means the only reproductive and social strategy pursued by the human race.
  • Ethan Bauley · 11 months ago
    Thanks for doing the homework on this, great stuff!
  • Skip Shuda · 11 months ago
    Andrew - thanks for highlighting this very useful overview of the conversion metrics around AFF. I'd love to see a wiki/cloud of known metrics across different eBusiness models. Do you know of any such beast?

    Also, I was curious to see what their overall revenues/profits were. $240 millionish through the first 3 Qs of 2008 (a $320 million run-rate) with a very healthy 69% gross margin and about 6.7% operating margin. After their interest (debt service?), they turned a loss on the year. It seems that they are running a profitable business as of this year - but need the IPO to get rid of the their debt.

    So porn is profitable - even in (maybe especially in?) a down economy.

    Thanks for the thread
    - Skip
  • Carmen Hughes · 11 months ago
    hi Andy,
    this is a great and insightful writeup so thanks for sharing your analysis. Keep up the great work!
  • chrisco · 11 months ago
    You need to slice and dice these metrics down some more, such as sussing out average customer acquisition cost vs. average average customer lifetime value,which requires you calculate average customer lifetime (month). Next we look at trends in these numbers. This these are the basics of any subscription business. Next get over to the cost side :)
  • Andrew Chen · 11 months ago
    Chris, you're clearly a pro at the field - but you don't get credit for talking about writing a post, you get credit for writing it ;-) If you come up with something, shoot me a comment or email and I'll link to it from this article. Look forward to it!
  • chrisco · 11 months ago
    Sorry if my comment came out wrong. I'm not a pro and not looking for credit. You did a great analysis\I will ping ya if I do any more work on this. Kind of swamped right now :)
  • davemc500hats · 11 months ago
    funy, i was actually thinking i should ask you to write about this... thanks for reading my mind ;)
  • chrisco · 11 months ago
    Hehe. I just figured some blogger somewhere must have already done it since it's been over a week since the AFF IPO news broke. If some solid number crunching and analysis doesn't show up soon, I may do it and put it one or both of my blogs. Cheers! PS: I spent '99 to '03 venture investing (debt and equity) in subscription-based business models. I love getting into the metrics. Them and marketing (everything about it) are everything.
  • Andrew Chen · 11 months ago
  • Markus · 11 months ago
    Aff is not freemium.... Its purely subscription

    You can't do anything as a free member.

    Markus.
  • Andrew Chen · 11 months ago
    Hmm, I've never joined the site but you may know better - but the S-1 seems to make a clear distinction between members versus subscribers, and talks about tiers of access.

    Wikipedia says: "Anyone can join and post a profile for free but cannot respond to messages from members until they pay their membership fee."

    So maybe you can't do anything very useful, but it seems like members can at least create profiles and do some basic searching/browsing of other peoples' profiles.
  • Markus · 11 months ago
    If that is your definition there is no such thing as a subscription dating site then they would all be considered freemium.

    All the paid dating sites work the same. 1. Every time you view a profile you are presented with a signup screen. Every time you want to message someone and every time you want to view a profile as a member you must become a paid subscriber. Free members can only view 3 profiles before a paid screen comes up allowing you to view more.

    Singlesnet on the other hand is a true freemium dating site. On singlesnet any user can message a paying users but only paying users can message both paying and non paying members.
  • Peter · 11 months ago
    It's a great overview of the numbers, thanks for doing the homework.

    I signed up for a free account to see how much was free. As a free member you are able to create a profile, and you can search for other members. Yet you can only an index of the different members with their username and picture. You can not read details or contact them. Since the object of the site is to create contact, i would say that the free membership is not a free product. It is rather a way for people to get a look at the people they could contact if you pay.

    As I understand freemium it is based on giving away a free product that people can actually use. Some of the most mentioned examples illustrate this, you can have great use of sites like linkedIn og flickr without paying. Since the features available for free members does not amount to a service of any use what so ever, I have to agree with Markus. AFF does not use a freemium model. Rather a “get a look at partially naked people before you pay” model.
  • christianbusch · 11 months ago
    Hey Andrew, happy 2009!

    Nice digging here, it's actually surprising to me that they seem to be spending less than 50% of revenue on customer acquisition; i've heard from a few people who know the very large dating sites in and out that it's closer to 75% for mature sites (which AFF definitely is). So regarding profitability - this is one crazy profitable business, unless things like fraud and chargebacks are huge. What's so interesting about AFF etc is that they satisfy a basic need for a lot of people - and therefore enjoy very good lifetimes.
  • X · 11 months ago
    i think it is less than 1% of registered members who upgrade to subscribers, not 1% of visitors.
  • guicookie · 11 months ago
    Andrew, thankyou for a superb analysis and post. Can you clarify whether there is a standard definition of "active members" that the dating industry has adopted? I'm currently basing this metric on number of members logged-in within the past six months.
  • Jason · 10 months ago
    Was anybody able to get a good idea of what their marketing cost was per new subscriber?

    I'm in the process of starting up a new service oriented subscriber site and one of the hardest pieces of competitive information to find is how much does it generally cost in marketing to sign up a subscriber?

    I imagine it varies massively between business types. It would be really interesting to find some kind of comparative breakdown.

    The article mentions that they must receive somewhere around 200K new subscribers/month and that they spend roughly $100M/year on marketing so perhaps it's somewhat accurate to say that their marketing cost per subscriber is roughly $42?

    Thanks,
  • Andrew Chen · 10 months ago
    You can roughly guestimate this - their S-1 says that they acquire 4 million new members per month. So that means they go through 48 million new members per year (I imagine these are often people reactivating, or duplicates).

    If they are spending about $100MM in SEM and affiliate costs, then you end up at about $2 per member.

    Since the conversion from member to sub is about 10-20%, that means their cost per subscriber is roughly $10-$20.
  • Bloumoune · 8 months ago
    Andrew, if AFF registers 4M new members and 200K new sub per month then the conversion rate should be 5%. and the CPA $40 as Jason says